New Medicine Service
With the New Medicine Service, getting support for your new prescription is quick, easy, and free through the NHS.
Why Use the New Medicine Service?
Starting a new medicine can be confusing or even a little worrying. The New Medicine Service offers free, one-on-one support from a pharmacist to help you understand your treatment and use it correctly.
You’ll get clear guidance, help with managing any side effects, and the chance to ask questions, making it easier to stay on track and get the best results for your health.
How It Works
Sign Up at the Pharmacy
When you're prescribed a new medicine for a long-term condition, your pharmacist will invite you to join the free New Medicine Service.
Initial Consultation
You’ll have a short, private chat with the pharmacist a few days after starting your medication to discuss how you’re getting on and answer any questions.
Follow-Up Support
A second consultation is offered around 2–3 weeks later to check your progress, provide further advice, and make sure everything is working well for you.
Frequently Asked Questions
What types of medicines are covered by the service?
The New Medicine Service is available for certain long-term conditions such as asthma, COPD, type 2 diabetes, high blood pressure, and for blood-thinning medications. Not all new prescriptions qualify, your pharmacist will let you know if you’re eligible.
Can I still use the service if I’ve already started my new medicine?
Yes, but it should be within a few weeks of starting the new medicine. The earlier you join, the more benefit you’ll get, so speak to your pharmacist as soon as possible.
Will the pharmacist change or stop my medicine?
No, the pharmacist won’t make changes to your prescription. Their role is to support you in taking it correctly and help you manage any side effects. If there are concerns, they may refer you back to your GP.
Does it replace my GP follow-up?
Not at all. The service works alongside your GP care. It gives you extra support in between appointments and helps identify issues early, so you get better results from your treatment.
